Privacy Policy
Last updated: January 2024
Introduction
Bristol Emergency Plumber ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways:
Personal Data
When you contact us or use our services, we may collect:
- Name and contact information (address, email, phone number)
- Property address where services are required
- Payment information for completed services
- Details of plumbing issues and work carried out
- Communications between you and our team
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Provide and deliver plumbing services you request
- Process payments and send invoices
- Communicate with you about appointments and services
- Send service reminders (e.g., boiler servicing)
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information with:
- Our employees and contractors who need access to perform services
- Payment processors to handle transactions
- Professional advisers (accountants, lawyers) as necessary
- Authorities when required by law
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records may be kept for warranty and legal purposes.
Your Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to correction of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
Cookies
Our website uses cookies to enhance your experience. Please see our Cookie Policy for more information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: info@bristolemergencyplumber.co.uk
Phone: 0117 123 4567
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.